YOU CAN EXPECT EXPERT SERVICE AND A LOW PRICE GUARANTEE!
90 NIGHT COMFORT GUARANTEE
At Rock & Roll City Mattress it is our goal to help our customers achieve a better nights sleep. Choosing the right mattress is an essential factor in that process. If you feel you have made the wrong choice, we offer you the ability to re-select one time after the proper adjustment and break-in period of 30 nights and before the expiration of the 90th night of in-home use. Provided your mattress is not soiled, stained, torn, abused, or in any way, in an unsanitary condition, you will receive a store credit equal to 80% of the purchase amount of your mattress/set toward the one-time re-selection. a nominal redelivery fee may apply. adjustable beds, pillows, pads, sheets, and other accessories are exempt from return or re-selection. The Mattress you return will be sanitized by the guidelines of the laws of the State of Ohio and sold as “used” in a clearance center at a reduced price. So relax, we’ve got your back! Our retail partners may offer a year (365 day) or longer trial period. You may be entitled to a full refund if you do not decide to keep your purchase. We fully honor these brand guidelines and exceptions, to best serve you.
2-HOUR DELIVERY & SET UP
Our delivery trucks are ready to Rock & Roll. We can deliver to you at your convenience. Our Skilled delivery techs will contact you on the morning of your delivery & give you a 2-hour delivery window in which they will complete the delivery of your new mattress set. We can move your old mattress set as long as it is in a sanitary condition, to a temporary area, for a planned removal by a third party sanitation service. There is a fee of $25 per piece for removal of old mattresses, which is to be paid directly to the removal service. Our Delivery techs are trained and equipped with the proper tools to assemble the products we provide, any type of moving assembling and disassembling other items in your home is forbidden. They exert much care & effort to deliver without damage to your home & property. We treat your home like it is ours. We care about installing properly, our techs will go over operating instructions on power lift chairs & power bases. So relax, we’ve got your back!
With years of true installation and problem-solving within in-home mattress deliveries, comes precise solution based professionals. Our entire team is equipped in the moment to fix it skills. We strive to leave your newly assembled product perfect, when we leave your home. You see problems, we see solutions, and there is nothing we cannot strategize to overcome. Custom drilling for headboards, bed frame requirements, custom adjustable base fit assembly, and furniture reconfiguration is of the utmost importance to us. No other competitor will take the extra steps we will, to satisfy your every important detail.
LOW PRICE GUARANTEE
If you find the same or a comparable, mattress set advertised for less than your invoiced price within 120 days of purchase, simply bring in the advertisement and we will credit your account or mail a refund check for 125% of the total price difference within three weeks.